Frequently Asked Questions

While these are the most common questions we get, you're expected to have some that we missed! Contact us. We're here to help.

What is your pricing?

You can get a free online quote (no credit card or email required) by entering your zipcode here. If we have availability, you can even schedule your entire cleaning right then and there.

Do I need to provide supplies?

No. We bring everything necessary to complete a typical home cleaning, including a professional-grade vacuum and swiffers for your floors. If you'd like us to use a specific product on certain surfaces, you may request it and let us know where the product will be so our cleaners can find it.

Do I need to be home?

About half of our clients aren't home while we clean. Make sure you include accurate instructions for gaining entry to the home when scheduling online or over the phone, as lock-out fees will be incurred if we cannot gain entry.

Are pets a problem?

We love pets. Our cleaners work around them all the time and we never have any issues. The loud noise of the vacuum does occasionally cause a scare and in cases like that we're always happy to accommodate special arrangements.

Do I need to tip my cleaner?

Tips are always appreciated, but your cleaning service will always be great no matter what. Please keep in mind that the only way to tip is with cash directly to your cleaner; we cannot accept tips online.

Can I tip online?

Sorry. If the cleaning has already happened and you forgot to tip, we would prefer you offer it on your next cleaning. If that's not possible, you may email us and let us know to charge your tip to your card and we'll make sure your cleaner receives it and knows that you're the person who sent it.

Are you bonded and insured?

We are bonded and insured. Additionally, our employees are thoroughly vetted and background checked in not only New York, but on a national level. The security of your home and items are one of our absolute top priorities. We do not cut corners.

What method of payment do you accept?

We accept most major credit cards and debit cards: VISA, MasterCard, AMEX, Discover. Unfortunately, we no longer accept cash or check.

Anything I should know as a new client?

Not a thing! Even if you've never used a cleaning service before, if you have ever ordered a pizza online or used Uber, you'll be right at home. Booking online takes less than a minute, for example. Your cleaner will handle everything. It's not uncommon for new clients to be blown away by how easy it is to use, and how awesome the value is. Having your home professionally cleaned is not only one of best feelings you can get for a hundred bucks, but is also one of the best ways to free up more time to spend doing the things you love. We're incredibly proud to provide such great benefits to so many awesome people.

I don't need bathroom/bedrooms cleaned?

That's A-OK. Simply schedule using our minimum service (studio) and let us know when scheduling--over the phone or in industructions online--that you'd only like certain areas, such as the common areas, and not anything else. We will make sure your requests are met. Alternatively, if you need more time or something different, you may use our hourly service which is designed for exactly those situations.

How do I cancel or reschedule?

You can do either over the phone, email, or through your account on our website.

Any cancellation fees?

Yes. If you cancel within 24 hours of your appointment you will incur an $80 fee. This fee goes to our cleaner and staff, as we would have had a job to fill that slot otherwise (we are always booked out).

Do you clean basements and attics?

We can't do these in our standard flatrate service but you can simply book an hourly service and request those be focused on, with detailed instructions of what exactly needs to be done. And if you underestimate the time necessary, we can always schedule a second appointment to come back.

Are offices, dens, and dining rooms included?

They are. We treat them the same as bedrooms (when estimating time necessary) so please add an additional bedroom for each of these when scheduling online or over the phone (e.g. 2 offices, 1 den, 1 bedroom = 4 bedrooms).

What if my home needs more time?

Our estimates typically allow for plenty of time to complete a cleaning. That said, you know your home best and if you're convinced our estimates are not correct, we encourage you to add more time on manually with a brief explanation in the instructions. Alternatively, you can always simply schedule a second cleaning if the first turns out to not be enough.

My home needs less time?

If our initial estimates are off and we're able to clean your home faster than expected, we will provide a partial refund for the time not needed and our cleaners will add a note to your account ensuring subsequent cleanings do not go over what's necessary.

Can I make special requests?

Of course! If you'd like us to clean something a certain way, or focus on a specific part of the home, or anything else, just let us know in the instructions box when scheduling online. Please make sure to add an additional hour for anything you believe will take 20 minutes or more to complete, to make sure we have the proper time to do it right.

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