Tips

When You Should Not Hire a Cleaning Company

Photo by Sami Abdullah on Pexels

Mike Wills Jr.
By Mike Wills Jr. · Co-Founder & CEO · · 8 min read

I think a lot of people hire a cleaning company to fix a problem cleaning can’t fix. The apartment bothers them, so a cleaner seems like the obvious answer, but sometimes paying for a cleaner isn’t going to fix the thing that’s actually bothering them.

I think most people ask the wrong question when they’re deciding. They ask “can I afford a cleaner?” The better question is “what would I do with those hours, and is cleaning actually the thing in the way?” If you have a good answer to both parts, a cleaning service is probably worth it. If you don’t, it probably isn’t, no matter what your budget looks like. These are the situations where I’d tell a friend to skip it.

People who genuinely like cleaning get little from a house cleaner

Some people enjoy cleaning. I mean that literally. They put on a podcast on Sunday morning, wipe down the kitchen, and feel better afterward. For them, cleaning isn’t a chore that steals time. It’s a reset that gives them something back.

If that’s you, hiring a house cleaner takes away a part of the week you liked. You’d basically be paying to lose something. The people who get the most out of a cleaner are the ones who dread it, put it off, and feel bad about it every time they walk past the bathroom. If you don’t feel that way, there’s not much for a cleaner to solve.

The size of the place doesn’t decide this, by the way. A lot of people in small studios get a lot out of a cleaner, because a small space shows every bit of mess. The bed, the kitchen and the couch are all in one room, so there’s nowhere to put the mess out of sight. What matters is whether you dread the cleaning, not how many square feet you have.

A small grey-walled bedroom with a made bed tucked under a window and a single plant on the sill

Photo by Lisa Anna on Unsplash

Hiring a cleaning company won’t fix clutter or a leak

This is a common one, I think. Someone feels like their apartment is always a mess, and they assume the answer is a cleaner. But when you look closer, the apartment isn’t really dirty, it’s just full. There are piles on the dining table, clothes on the chair, and boxes in the corner that have been there since the move.

A good cleaner will tidy while they clean. They’ll straighten the piles, put things where they obviously go, and make the place look a lot better by the time they leave. What they can’t do is decide what you keep. Whether that stack of mail or the box from the last move should be thrown away is your call, not ours. So the apartment looks good for a few days, and then it starts to feel crowded again, because the problem was never dust. It was too much stuff with no place to go.

If clutter is the real issue, I think the better first step is a weekend of getting rid of things. After that, a cleaning service might make a lot of sense. Before that, a cleaner can make the place look good, but they can’t make it less full.

The same logic applies to repairs. If mold keeps coming back on the bathroom ceiling every few weeks, that’s usually a leak or a ventilation problem, not a cleaning problem. A deep cleaning will make it look better for a while. Then it comes back, because the cause is still there. The money is better spent getting the landlord or a plumber to fix the source, since cleaning it over and over only covers it up.

Recurring cleaning has to be easy on your budget and your nerves

The point of paying for cleaning is to buy back time and some calm. You come home, the place is clean, and you didn’t spend your Saturday on it. That’s really the whole value.

If the cost makes you anxious, that value disappears. Say you’d spend the day before every visit worrying about the charge. Then you’d have the clean apartment but lose the calm, which was the reason you wanted it in the first place. That’s a bad trade. If a cleaner would make money feel tight, I’d wait. Clean it yourself for now and come back to the idea when it fits easily.

Something similar happens with comfort. Some people just don’t like having someone else in their home, and that’s a reasonable way to feel. But if you’d hover over the cleaner the whole time, or re-clean the kitchen after they leave because it wasn’t done your way, you haven’t saved any time. You’ve added a step. A cleaner only works if you can hand off the job and let someone else do it. If you can’t do that yet, it’s probably not worth paying for.

Right before a move, one move-out clean beats recurring cleaning

If you’re moving in the next couple of months, I wouldn’t start a regular service now. The apartment is about to get packed up, there will be boxes everywhere, and whatever gets cleaned this month will be dusty again by moving day.

One move-out clean at the end makes a lot more sense. You get the place clean once, at the moment it matters most, which is when the landlord walks through and you’re hoping to get your deposit back. Then if you want regular help in the new place, you start fresh there.

Whether a cleaning service is worth it comes down to two questions

Start with the hours. Think about how long cleaning actually takes you in a normal week. Then ask yourself what you would honestly do with that time. If the answer is something you care about, like time with your kids, a side project, more sleep, or a quiet Saturday, that’s a real reason. And if the honest answer is “I’d probably just scroll on my phone,” that counts too. Scrolling is a perfectly good break after a long week of work, and if you’d rather do that than clean, I’m all for it.

Then ask whether cleaning is really the thing in the way. If the problem is clutter, a leak, a move, or the cost itself, a cleaner won’t solve it. I’d fix that first.

If both answers point toward getting help, that’s a good sign. The people this works best for usually have a full week, a home they’d rather not clean themselves, and a clear idea of what they’d do with a free Saturday. Our house cleaning page explains how a visit works, and open times are on the booking page.

A cleaning company is worth it when it gives you back hours you’ll actually use on something you care about. If it doesn’t, the honest answer is to clean it yourself and spend the money somewhere else.

Common Questions

Is a cleaning service worth it for a studio apartment?
It often is. A lot of the people who book our apartment cleaning live in studios. A small space shows mess fast, because the bed, the kitchen and the place you sit are all in one room. The size isn't really the question. If you dread cleaning it and you'd rather spend that time on something you care about, a studio is as good a reason as any.
Should I declutter before hiring a cleaner?
I think so, if clutter is the main reason the apartment feels messy. A cleaner will tidy and organize what's out while they clean, but they can't decide what gets thrown away. That decision is yours. Spend a weekend getting rid of things first. Then the cleaner has a real home to work on, and the clean actually lasts.
Is a one-time deep clean enough, or do I need recurring cleaning?
It depends on whether the problem is buildup or upkeep. If the place got away from you and you'd keep it up yourself once it's reset, one visit from our deep cleaning service is often enough. If you know it will slide back in a few weeks because your schedule doesn't leave room, recurring cleaning is what keeps it clean.
What if I only need help with cleaning every so often?
Plenty of people use a cleaning service that way. They book a one-time clean before guests come or after a busy stretch at work, and they clean it themselves the rest of the time. If the help you need comes in bursts, I'd book it when the burst comes instead of paying for a schedule you don't use.
Should I hire cleaners before or after a move?
For the place you're leaving, I'd book one clean after the boxes are out, since that's when the landlord walks through and empty rooms are the easiest to clean well. For the new place, a clean before your things arrive is the easiest time to get inside the cabinets and along every floor. Our move-in and move-out cleaning covers both.
Mike Wills Jr.

Co-Founder & CEO

I've been running Maid Marines in New York City for over a decade. Born and raised in Queens, still here with my wife and two kids. We've cleaned more houses and apartments in this city than I can count, which means I've spent a lot of time thinking about what happens in people's homes, why they hire help, and what separates a cleaning company people trust from one they tolerate. I write here because the business generates enough real observations that it's worth writing them down.

Ready for a spotless home?

Book Your Home Cleaning ➜
Book Now